Welcome to the Bougerv Help Center
Usage Instruction
Can the FORT 1500 be charged while using?
Yes, the FORT 1500 supports pass-through charging, but it will decrease the battery life, so we suggest you don’t do that.
How long can the FORT 1500 power my device?
You can use the formula to calculate: 1456Wh 0.9/operating power of your device. The duration of our equipment is based on laboratory data, and the duration of specific equipment used may vary.
What should I do if I want to use the car cigarette port to charge the FORT 1500?
You can use the Car Charging Cable(cigarette to DC5521)we provided to charge the FORT 1500,and the Max input power is 140W.
Where can I find any details (videos FAQS) about the operation and use of FORT 1500?
You can find more information about the product on our YouTube account or official website (YouTube:BougeRV,Website:bougerv.com)
What matters should I pay attention to in daily use?
1. Please keep FORT 1500 fully recharged at least once a month,0%-100%.
2. Please recharge FORT 1500, when the capacity on the display is less than 20%.
3. Ensure that the operating temperature of the FORT 1500 is within 0-40 degrees. The low and high temperatures will cause a reduction in battery life.
4. Please ensure that the storage environment of the FORT 1500 is dry and stays away from direct sunshine and flammable sources.
Charging Issues
Why it can be discharged to around 30% and then suddenly switch to 0 percent and after a few seconds it turns off? After a reset, it shows 80% but after a few seconds, it goes back to 0 and turns off.
Please confirm all the ports are working normally.
If they are working normally, please long-press the power button for 10S to reset the power station and then do a test:
Fully charge the power station(no discharging at this time) and then completely discharge it(no charging at this time). Do this full charge and discharge test twice.
Why does the charger/power adapter become so hot?
Because the charger/power adapter converts some of the lost power into heat, the operating temperature of the charger/power adapter may sometimes reach 60℃ to 70℃. This is the normal operation of the charger/power adapter.
If it does not work properly or emits a burning smell, please contact us.
When I press the Power button but can not wake the power station up.
The power station may be in the feeding state, and it needs to be charged for a long time to store the power.
Please use the AC adapter charging cable to charge the power station for about 1-2 days, and use it after it is fully charged.
Can I use two 100 watt panels with this device?
This depends on the PV input voltage. The PV solar charging for our 1456Wh station is 12-45V , 12A 400W max. If your solar panels are within this range, they will work
Error Code
E01 USB short circuit protection.
Explanation: There is potentially a short circuit inside your device or the power station.
Troubleshooting: Please plug out the device first, and then press the USB button 2s to eliminate it.
E02 QC Fast Charge Short Circuit Protection.
Explanation: There is potentially a short circuit inside your device or the power station.
Troubleshooting: Please plug out the device first, and then press the USB button 2s to eliminate it.
E03 DC short circuit protection.
Explanation: There is potentially a short circuit inside your device or the power station.
Troubleshooting: Please plug out the device firstly, and then press the DC button 2s to eliminate it.
E04 AC inverter short circuit protection.
Explanation: There is potentially a short circuit inside your device or the power station.
Troubleshooting: Please plug out the device firstly, and then press the AC button 2s to eliminate it.
E05 AC inverter overload protection.
Explanation: The rated power of electrical appliances over 2200W
Troubleshooting: Do not use electrical appliances with a rated power over 2200W, including large hot water boilers, microwaves, etc. Please plug out the device firstly, and press the AC button 2s to eliminate it.
E06 AC inverter high-temperature protection.
Explanation: The inverter will automatically cut off the output if the temperature exceeds 85℃/185℉.
Troubleshooting: Press the AC button 2s to eliminate it. It is recommended to use the FORT 1500 at an ambient temperature of 32℉-104 ℉.
E07 battery high temperature protection(output).
Explanation: The output will be cut off when the battery temperature is over 63℃/145℉.
Troubleshooting: Please press the AC button 2s to eliminate it. Let the FORT 1500 stand for a period until the temperature drops, it can output normally.
E08 battery low temperature protection(output).
Explanation: The output will be cut off when the battery temperature is below -10℃/14℉.
Troubleshooting: Please press the AC button 2s to eliminate it. Put the FORT 1500 in an environment above 0℃/32℉, it can output normally.
E09 battery high temperature protection(input).
Explanation: The input will be cut off when the battery temperature is over 50℃/122℉.
Troubleshooting: Please stop the input and the power station will automatically restart charging when the temperature is below 47℃/117℉.
E10 Battery low temperature protection(input).
Explanation: The input will be cut off when the battery temperature is below -5℃/23℉.
Troubleshooting: Please stop the input and the power station will automatically restart charging when the temperature is over -5℃/23℉.
E11 Input over-voltage protection.
Explanation: The power station will automatically cut off the input when the DC&PV input voltage is over 45V.
Troubleshooting: We recommend that you use the original AC adapter to charge; when PV charging, we recommend you use ≤400W solar panels.
E012 battery high-voltage protection.
Explanation: The battery voltage is over 25.25V, and the FORT 1500 cannot be charged normally.
Troubleshooting: Stop charging and contact our customer service to confirm the error code.
E013 battery low-voltage protection.
Explanation: The voltage will drop when the battery capacity is low, and the output will be cut off when the voltage is below 16.8V.
Troubleshooting: It is recommended to charge the battery in time when the capacity is less than 10%; we recommend you not use low-power DC appliances for a long time.
Other issues
Why does the red light flash on the Adapter?
Please contact the Customer Service for help.
Still Need Help?
+1 408 656 8402
